Dylan Boudreaux

Santa Ana 92705 | 657-551-7147 | dylanbdx@gmail.com | Dylanbdx.com


Projects:

  • Spun up AWS Lightsail service to host personal website and business site
  • Configured Fortigate40f firewall for personal use
  • Working on AD server to control identity management and sync to cloud services

Experience:

Helpdesk Technician

Americor | May 2022-Present

  • Responsible for the day-to-day maintenance and operation of changing systems and infrastructure for a rapidly growing startup of 1,700+ users
  • Works closely with HR for all onboarding and offboarding steps for up to 80 users a week.
  • Maintenance and support for multiple software and hardware endpoints
    • Dell Optiplex | Dell Latitude | Jumpcloud Controlled | Sentinel One | Forticlient
  • Experienced and licensed with Jumpcloud cloud based directory manager

Service Desk Technician

Allied Universal Security | May 2021-May 2022

  • Supported 100,000+ users within the security industry at a large enterprise level country wide
  • Knowledgeable and able to support Dell and HP Products
    • Dell Latitude | HP Elitebook | Active Directory | Crowdstrike | Windows VPN
  • Assisted with supporting enterprise level licensing and troubleshooting of Microsoft products

Service Desk Technician

Saca Technology | Feb 2020-Apr 2021

  • Friendly and prompt assistance to 750+ users of multiple industries (insurance, medical, legal, and more)
  • Customer service focused and oriented to assist with cloud based computing
  • Attentive at documenting system issues and remediation steps

Education and Certification:

Comptia A+ | Comptia Network+ | Comptia Security+ | Jumpcloud Certified | Fortinet Certified Fundamentals

Bachelor of Arts in Computer Technology Homeland Security Track

California State University Dominguez Hills | Aug 2014-June 2019

Skills:

Troubleshooting, Networking, Security, Windows OS, Direct Access, Windows Server 2016/2019/20222, Active Directory, Microsoft Office Suite, Group Policy, Google Suite, PC Repair, Apple Products, Okta, Jamf, Intune, Duo Authentication, Last Pass, Parallels Client, Print Servers, Printers, One Password, Fortinet, FortiOS, Jumpcloud